Refund policy

Refund Policy

Nouna’s Sweets – Cake Return, Refund & Cancellation Policy

At Nouna’s Sweets, every cake is handmade with care, premium ingredients, and artistic detail. Because our cakes are custom-made, we maintain the following policies to ensure fairness and quality for every customer.

1. All Custom Cake Sales Are Final

All custom cakes and special-order desserts are non-refundable and non-returnable.
Once preparation begins, ingredients, time, and design work cannot be reused or resold.

2. Cancellations & Order Changes

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@nounassweets.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@nounassweets.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Orders Under $200

  • 72+ hours before pickup/delivery: 50% refund or 100% store credit

  • Less than 72 hours: Not eligible for refund or credit

Orders Over $200 (weddings, multi-tier cakes, large events)

  • 7+ days before pickup/delivery: 50% refund

  • Less than 7 days: Not eligible for refund or credit

Changes to design or details

All changes must be made before the cancellation window closes.
After that time, changes may not be possible.

3. Quality Concerns

If you believe there is a quality issue with your cake, please contact us within 24 hours of pickup/delivery.

To assess the concern, we require:

  • Clear photos of the cake

  • At least 50% of the remaining cake returned to us

If an error on our part is confirmed, we may offer:

  • A partial refund

  • A store credit

  • A remake (subject to availability)

Please note: Refunds are not provided for personal taste preferences or subjective opinions on sweetness, texture, or flavor.

4. Design Variations

All cakes are handmade. Slight differences in color, design, and artistic detail may occur.
Exact color matching may not be possible due to food dye limitations and lighting variations.

We do not copy other bakers’ work exactly. Your cake will be inspired by your reference photo, not identical.

5. Customer Responsibility After Pickup

Once the cake leaves Nouna’s Sweets, proper handling and storage become the customer’s responsibility.

We are not liable for:

  • Damage during transport

  • Melting due to heat or sun exposure

  • Improper storage (e.g., not refrigerating when required)

  • Dropping or mishandling the cake

  • Leaving the cake in a car

Storage and transport instructions are provided at pickup—please follow them carefully.

6. Allergies & Dietary Restrictions

Our products may contain or come into contact with:
Dairy, eggs, wheat, gluten, nuts, and soy.

We cannot guarantee an allergen-free environment.
Customers must notify us of any allergies when placing an order.
No refunds will be issued for undisclosed allergies.

7. Missed or Incorrect Pickup

Refunds are not provided for:

  • Missed pickups

  • Incorrect pickup dates or times entered by the customer

  • Late arrivals causing quality issues

  • Cakes left out of refrigeration after pickup

8. Photography Usage

We may photograph your cake for marketing and social media.
Your personal information is never shared.

9. Agreement

By placing an order with Nouna’s Sweets, you agree to all terms in this Cake Return, Refund & Cancellation Policy.